Homeowner checklist

Why windows get wet on a Canadian winter morning

Use these steps to plan, check and keep a record of your next actions.

• Record whether water is indoors, outdoors or between sealed panes, from safe access.
• Log weather, room temperature, humidity and affected windows.
• Review normal exhaust, humidifier and ventilation operation.
• Dry accessible room-side water and report recurring damage or mould.
• Ask the assessor to distinguish condensation, glazing failure and rain entry.

Notes & questions to follow up